Walk Your Own Path in Old Gringo!

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Old Gringo Boots

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Frequently Asked Questions

About Old Gringo products: All boots are handmade of leather, even the sole. They will mold to your foot, being the most comfortable shoes you've ever worn! Product Information:

 

Product Information:

 

1. HOW DO I FIND MY CORRECT SIZE?

a. If this is your first time purchasing a pair of Old Gringo Boots, make sure your foot has recently been measured.

b. Reference the fit guide at oldgringodirect.com to familiarize yourself with the elements that make up an Old Gringo Boot.

c. Our boots tend to have a more European cut, so for those with more athletic calves, we recommend considering a half size larger when ordering boots 13" or taller. Or stick to styles with 10" or shorter shaft heights.

d. For those with high arched feet or instep, we recommend boots with zippers or elastics.

e. Please review the fit guide available on the product pages of the website site.

 

2. WHAT IF THE STYLE COLOR LOOKS DIFFERENT IN PERSON THAN ONLINE?

a. There may be color variations on images due to the brightness of your monitor or device (desktop/mobile).

 

3. HOW TO TAKE CARE OF YOUR OLD GRINGO BOOTS

a. Remove dirt and dust after each wear. Wipe your boots off with a soft cloth, dampen slightly if needed.

b. Apply a leather conditioner and cream occasionally. (Remember some boots have different color leathers so be careful).

c. Store your boots properly; keeping them at proper humidity levels so they can remain in great condition longer.

d. Keep your cowboy boots away from your pets. Animals, especially dogs love to chew on leather.

e. We recommend you use a boot bag to transport your boots.

f. Pay attention to how you walk or drive in your boots, especially if they have a lot of embellishments.

g. Use an Old Gringo Boot Jack to assist in removing your cowboy boots.

h. We recommend you keep your boots away from your pets. They like the smell of the leather and may want to play/chew with your favorite pair.

 

 

Shipping Information:

 

1. CAN I SHIP TO AN ORDER TO A PO BOX?

a. Unfortunately we cannot ship to a PO Box. We ship everything via UPS or Federal Express and need a physical street address for delivery.

 

2. WHAT SHIPPING OPTIONS ARE AVAILABLE?

a. UPS ground, UPS 3-day, 2-day, and overnight. Fed Ex Ground, 2 day and overnight.

 

3. WHAT FORMS OF PAYMENT ARE ACCEPTED?

a. We accept Visa, MasterCard, American Express, and Discover.

 

4. WHEN WILL MY ORDER SHIP?

a. Most orders will ship out within one day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24 to 72 hours to process.

 

5. CAN I TRACK THE PROGRESS OF MY ORDER?

a. You will be sent an email confirmation of your order and once your order ships, you will be sent an email with the tracking information.

 

6. DO YOU CHARGE SALES TAX?

a. We are required to charge sales tax for orders shipped within California.

 

 

INTERNATIONAL ORDERS:

 

1. CAN I SHIP AN ORDER INTERNATIONALLY?

a. Yes an order can be shipped internationally but you are responsible for all customs and duties related to the purchase.

 

2. WHAT ARE THE RATES FOR INTERNATIONAL SHIPPING?

a. The UPS ships world-wide. The rate and quote will be based on the weight and country it is shipped to.

 

3. WHO IS RESPONSIBLE FOR DUTIES/TAXES AND BROKERAGE FEES ON INTERNATIONAL ORDERS?

a. The purchaser is responsible for paying all custom and duties.

 

 

EXCHANGES:

 

1. CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE, STYLE OR COLOR?

a. Email sabrina.johnson@oldgringoboots.com regarding any exchange concern and we will review the options available with you.

 

 

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