About Old Gringo products: All boots are handmade of leather, even the sole. They will mold to your foot, being the most comfortable shoes you've ever worn! Product Information:
a. If this is your first time purchasing a pair of Old Gringo Boots, make sure your foot has recently been measured.
b. Reference the fit guide at oldgringodirect.com to familiarize yourself with the elements that make up an Old Gringo Boot.
c. Our boots tend to have a more European cut, so for those with more athletic calves, we recommend considering a half size larger when ordering boots 13" or taller. Or stick to styles with 10" or shorter shaft heights.
d. For those with high arched feet or instep, we recommend boots with zippers or elastics.
e. Please review the fit guide available on the product pages of the website site.
a. There may be color variations on images due to the brightness of your monitor or device (desktop/mobile).
a. Remove dirt and dust after each wear. Wipe your boots off with a soft cloth, dampen slightly if needed.
b. Apply a leather conditioner and cream occasionally. (Remember some boots have different color leathers so be careful).
c. Store your boots properly; keeping them at proper humidity levels so they can remain in great condition longer.
d. Keep your cowboy boots away from your pets. Animals, especially dogs love to chew on leather.
e. We recommend you use a boot bag to transport your boots.
f. Pay attention to how you walk or drive in your boots, especially if they have a lot of embellishments.
g. Use an Old Gringo Boot Jack to assist in removing your cowboy boots.
h. We recommend you keep your boots away from your pets. They like the smell of the leather and may want to play/chew with your favorite pair.
a. Unfortunately we cannot ship to a PO Box. We ship everything via UPS or Federal Express and need a physical street address for delivery.
a. UPS ground, UPS 3-day, 2-day, and overnight. Fed Ex Ground, 2 day and overnight.
a. We accept Visa, MasterCard, American Express, and Discover.
a. Most orders will ship out within one day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24 to 72 hours to process.
a. You will be sent an email confirmation of your order and once your order ships, you will be sent an email with the tracking information.
a. We are required to charge sales tax for orders shipped within California.
a. Yes an order can be shipped internationally but you are responsible for all customs and duties related to the purchase.
a. The UPS ships world-wide. The rate and quote will be based on the weight and country it is shipped to.
a. The purchaser is responsible for paying all custom and duties.
a. Email firstname.lastname@example.org regarding any exchange concern and we will review the options available with you.