Shipping & Returns

Please refer to our shipping, delivery and returns policies below  for any purchase made directly at For any questions regarding shipping & returns on purchases made from our retail partners, please contact them directly. 

Holiday Order Processing

'Tis the season but it is also the busiest time of our year. We are processing your order within 24 hours of receipt and trying our best to get it out as soon as we can. Orders placed by 12 noon will be processed the same day, but orders received after that time will be processed the following business day. Please note that the cut-off period to place your order to receive it in time for Christmas is Thursday by 12 noon, with overnight shipping only. UPS will continue to deliver on Monday, Dec 24th, but our office will be closed for Christmas from Dec 22nd - Dec 25th.  Any orders received after Thursday 12 noon, will be processed on Wednesday , Dec 26th upon our return.

Extended Holiday Return Period

To make it easier on you and your loved ones, we have extended our 30 day return policy for any orders placed between 15th Nov - 15th Dec, 2018. Orders placed within this period can be returned by Jan 15th, 2019. Our standard return policy still applies. Products will have to be in new/unworn condition and in original packaging. Exceptions apply to Final Sale item where no return/exchange is accepted. For International orders, please refer to our international shipping & returns below. 

Domestic Shipping and Delivery

We offer Free UPS Ground Shipping within US, excluding Hawaii and Alaska. Shipping Charges to Hawaii and Alaska depend on the package weight. You can estimate shipping and taxes in your shopping cart before check out. 

We do not ship to a P.O Box and need a physical street address for all orders.

Free Ground Shipping usually takes 2-7 business days for delivery, as we ship from San Diego, California. Please refer to UPS Transit Time map for an accurate estimate. Deliveries occur only on weekdays and no weekend delivery option is available at this time. Estimated delivery time assumes orders are placed before 12:00 noon (PST). 

Delivery Options
Free Ground Shipping 2-7 Business Days Delivered based on distance to destination
3 Day Select 3 Business Days Delivery by end of day
2nd Day Air 2 Business Days Delivery typically by end of day
Next Day Air Next Business Day Delivery typically by 3:00 pm

Returns & Exchanges

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of unworn merchandise within 30 days of order receipt. Please note that, ALL ACCESSORY SALES ARE FINAL AND NO RETURNS OR EXCHANGES ARE ACCEPTED.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. A return label is included with your orders. Exclusions apply to orders shipped internationally & to Alaska and Hawaii as well as Final Sale Items. No returns/exchanges are accepted on products marked Final Sale. 

We recommend trying your boots in a carpeted area to avoid any scuff marks. Our policy is the same regarding exchanges. The boots must be returned for exchange in new/unworn condition, In the original packaging within 30 days of receipt . 

Returning Merchandise by Mail

You will receive an Online Order Return/Exchange Form and Pre-Paid Return Label with your order. Please fill out the form and enclose it with your returned item(s). We are unable to process returns without the form. To request a form and/or a return label, email us at [email protected] 

Use the return labels provided to ensure proper return address and credit information. 

If you prefer to use your own shipping method, please send package(s) to :

Old Gringo Boots- Returns
2275 Michael Faraday Dr. Ste 3 
San Diego, CA 92154

Please allow 7 to 10 business days for us to process your return(s).  You will receive an email from us once your account has been credited. All refunds will be credited to your original form of payment. 

Exchanging Merchandise by Mail

For any exchanges, please follow the return instructions above, but mark it as an exchange when filling out the Online Order Return/Exchange Form. Since our inventory is limited, we recommend that you send back items for exchanges as soon as possible. Please allow 2-3 business days for the exchange to be processed. We will notify you if we are unable to fulfill your exchange request. 

International Shipping and Returns

We offer International Shipping via UPS Worldwide Express. The cost will depend on the weight and the destination Country. You can get a shipping estimate in your shopping cart by entering the shipping information.

Please note that Old Gringo is not responsible for any customs, duties or taxes applicable on international shipments. We are also not responsible for any loss or damages caused when shipping internationally. Our standard return policy is applicable to international shipping as well. However, return shipping is not covered by us. It will be the responsibility of the purchaser to pay for return shipping, custom, duties and/or taxes for all international orders. 

Signature Required

All orders placed & shipped from require signature upon receipt.